Helpful

INTERESTING INFORMATION

For a carefree holiday in Zell am See-Kaprun and with us at Bergdorf Hotel Zaglgut, we have summarised the most important information for you. If you have any open questions, please do not hesitate to contact us.

Do the suites and chalets at Bergdorf Hotel Zaglgut have air conditioning?

Yes, all suites and chalets at Bergdorf Hotel Zaglgut are equipped with modern air conditioning. During the warmer summer months, it ensures a pleasant indoor climate and exceptional comfort. The temperature can be adjusted individually, allowing you to enjoy a relaxing and comfortable stay throughout your visit.

Is the Bergdorf Hotel Zaglgut located directly on the ski slope (ski-in & ski-out)?

Piste fun right from your doorstep. High up on the Maiskogel, our mountain village is located directly next to piste number 33, which leads to the valley station of the Maiskogelbahn. At the top station of the Maiskogelbahn there is the possibility to change to the 3-K-Konnektion, which takes you further up the Kitzsteinhorn.

Should SKI IN & SKI OUT not be possible due to snow and/or weather conditions, our shuttle service will gladly take you to the nearest valley station.
The service is possible with advance reservation and subject to availability.The shuttle is not offered in the low-season (08.04.2024-18.05.2024).

How do arrival and departure work at the Bergdorf Hotel Zaglgut?

Guaranteed check in 3:30 p.m. - earlier if available & nbsp;
Check out until 10:30 a.m. - Late check out subject to availability for an extra charge ( 39,00 € per hour in our suites, Cuddle Spa Chalet und Panorama Superior Chalet - 79,00 € per hour in our Mountain Spa Chalets, Glacier Spa Chalets, Panorama Lake Chalets and Mountain Breeze Chalet )
Travel by train to Zell am See. With your guest mobility ticket, you can use public transport free of charge and continue by bus to Kaprun. We are happy to pick you up free of charge from the Kaprun bus stop and bring you directly to Zaglgut.
When arriving by (e-) car, one outside parking space included - underground parking space for a fee & nbsp;
E-charging station for cars (for a fee) both in the underground car park and outside

What amenities do the chalets at the Bergdorf Hotel Zaglgut in Kaprun offer?

Six different types of chalets, all with

Living room with spacious balcony, wood stove & amp; enough firewood, high-quality sofa which turns into a complete bed with mattress (150 x 195 cm) can be transformed (for 2 children or 1 adult)
Kitchen made by a carpenter with microwave & oven combination (except in the studio chalet), dishwasher, fridge with freezer compartment, coffee machine and kettle
Balcony or terrace: Enjoy the wonderful mountains and the clear air
High-speed fibre optic Internet
Digital guest directory with baby monitor function

Three panorama lake chalets for 2-8 people/ 3 floors

three bedrooms & four bathrooms with shower/toilet
Private sauna
with underground access to the hotel restaurant& Wellness retreat
with underground access to ski & amp; Bike room

Three glacier spa chalets for 2-8 people/ 3 floors

three bedrooms& four bathrooms with shower/toilet
Own ski/bike room
Private sauna& outside bathtub

Three mountain spa chalets for 2-8 people/ 3 floors

three bedrooms & four bathrooms with shower/toilet
own ski/bike room
private sauna& outside bathtub

A mountain breeze chalet for 2-6 people/ 2 floors

two bedrooms & three bathrooms with shower/toilet
Dogs allowed on request
Terrace and balcony
NO private sauna

A cosy spa chalet for 2-4 people/ single-storey

one bedroom with a free-standing bathtub
one bathroom with shower & toilet & own sauna
Terrace accessible via a step with outdoor shower and sun lounger
additional room with sofa bed & amp; TV

A panoramic studio chalet for 2 people

Studio with a fantastic view
Bathroom with shower& separate toilet
Own sauna in the chalet

Are bathrobes provided in the suites and chalets at the Bergdorf Hotel Zaglgut?

We have bathrobes for both our big and small guests. We have adult bathrobes in stock in the sizes Small, Medium, Large and X-Large. For children's bathrobes we have a standard size.

Are there parking facilities at the Bergdorf Hotel Zaglgut, and are they free of charge?

One free parking space is provided per accommodation. If you are travelling with several cars, you can book an additional space in the underground car park for €15.00 per day. We cannot guarantee a parking space without a reservation in advance.

What culinary offerings and dining experiences does the Bergdorf Hotel Zaglgut in Kaprun provide?

The Zagl restaurant at the mountain village Hotel Zaglgut warmly welcomes our guests.

Breakfast buffet from 7:30 a.m. to 10:30 a.m.
Evening menu from 5:30 p.m. to 9:00 p.m. only with reservation in advance

What leisure activities are available around the Bergdorf Hotel Zaglgut in Kaprun?

3 km to the Maisi Flitzer: Year-round tobogganing fun at the Maiskogel valley station
3.5 km to Kaprun Castle
4 km to the Tauern Spa Kaprun (10% discount on admission and treatments)
4 km to the first cross-country ski trails
5 km to the Sigmund Thun Gorge in Kaprun (entry with summer card included)
5 km to Fürth Kaprun train station (Pinzgauer regional train)
7 km to the Zell am See Kaprun golf course with the 36 most beautiful greens
8 km to Klammsee
10 km to Lake Zell
10 km tennis hall Zell am See with indoor& Outdoor spaces (bonus partner)
11 km to the Kaprun high mountain reservoirs
12 km to Casino Zell am See & nbsp;
12 km to the Zell am See ice rink
14 km to the Schmittenhöhe family mountain
18 km to the Maishofen indoor playground
20 km to the MOBO 107 via ferrata and Höhenburg via ferrata arena
20 km to the Grossglockner high alpine road
26 km to the Mittersill National Park Center (use the mobility card)
32 km to Leogang to the mountain of the senses& the Epic Bike Park
40 km to the end of the valley in Saalbach Hinterglemm with the high ropes course
44 km to Bad Hofgastein to the Alpentherme with thermal water bathing lake
53 km to the Krimml Waterfalls - use the mobility card
53 km to Kitzbühel - known for the Hahnenkamm race
60 km to Hohenwerfen Castle & nbsp;
110 km to the city of Salzburg & nbsp;

You can find details about the excursion destinations here!

Are dogs allowed at the Bergdorf Hotel Zaglgut, and what are the costs?

Dogs are welcome upon request, depending on size and breed, for a fee of €50 per day and dog (excluding food) in our Garden Spa Suite, Panorama Spa Suite, and our chalets (except the Panorama Lake Chalets).

Please note that dogs are not allowed in hotel areas such as the restaurant and wellness area.

A leash is mandatory throughout the entire hotel grounds – we kindly ask you to keep your dog on a leash at all times.

We kindly ask for your understanding that, due to the restaurant concept, dogs are not permitted in the Gutshof building. Therefore, we are unfortunately unable to accommodate dogs in the Junior Suites Mountain, Junior Suites Lake, and the Glacier Spa Suite.

Which services are included in the price at the Bergdorf Hotel Zaglgut, and which cost extra?

INCLUDED

One parking space per accommodation
Daily towel change on request
Final cleaning and intermediate cleaning in the chalet from three or four nights (except over New Year's Eve)
Daily cleaning in the suites on request
Use of the wellness retreat at the Bergdorf Hotel Zaglgut
Fitness room with high-quality Matrix equipment
Welcome drink "Nice to have you here"
Coffee and tea in your suite/chalet
Zell am See Kaprun Card& Mobility card from 15th of May to 31st of October
10% discount on admission, applications& Massages in the Tauern Spa
Up to 30% off green fees at the Zell am See Kaprun golf course (36 holes)
Iron and ironing board on request / if required
On arrival and departure, we are happy to pick you up free of charge from any bus stop in Kaprun and bring you directly to Zaglgut. Please inform us in advance so we can organize your shuttle.
Tip: With your guest mobility card, you can use public transport in the Pinzgau region free of charge.

EXCLUSIVE/for a fee

Breakfast and dinner can be added for an additional charge.
Underground parking EUR 15,00 per day
Late check out / early check in subject to availability for a fee
Dogs on request EUR 50,- per day without food
Local tax EUR 2.55 per person per day from 15 years
E-bike rental & Ski rental
E- charging station: 11 KW or 22 KW upload for your e-car

Can you rent e-bikes at Bergdorf Hotel Zaglgut?

Yes. Guests staying at Bergdorf Hotel Zaglgut can rent e-bikes for an additional fee during their stay. Explore the stunning mountain scenery and the region's many cycling and hiking trails at your own pace and with complete flexibility. Our reception team will be happy to provide you with current rental rates and recommend suitable tours.

What cancellation policies apply at the Bergdorf Hotel Zaglgut in Kaprun?

Cancellation conditions vary depending on the booked rate and travel period.
All cancellation fees are calculated based on the total stay price.

Best Flexible Rate

Deposit: 35% of the total stay price payable at the time of booking
Up to 14 days before arrival: free cancellation
13 to 7 days before arrival: 70% of the total stay price
6 days before arrival up to and including arrival day: 100% of the total stay price

Non-Refundable Rate
(bookable up to 21 days before arrival)

Deposit: 100% of the total stay price payable at the time of booking
Cancellation: In case of cancellation, the full amount paid will be retained (100%).

Special Periods
Applicable for stays between:

31 January 2026 – 28 February 2026
19 December 2026 – 26 December 2026
02 January 2027 – 08 January 2027
30 January 2027 – 30 March 2027

Conditions:

Deposit: 35% of the total stay price payable at the time of booking
Up to 30 days before arrival: free cancellation
29 to 21 days before arrival: 70% of the total stay price
20 days before arrival up to and including arrival day: 100% of the total stay price

Special Peak Period
Applicable for stays between 26 December 2026 – 02 January 2027

Deposit: 70% of the total stay price payable at the time of booking
Up to 60 days before arrival: free cancellation
59 to 22 days before arrival: 70% of the total stay price
21 days before arrival up to and including arrival day: 100% of the total stay price

What wellness and fitness facilities are available at the Bergdorf Hotel Zaglgut?

Our guests use the wellness retreat at the Zaglgut free of charge. The sauna area is only accessible from the age of 16. The fruit basket, tea bar and the fountain are ideal for thirst quenchers and vitamin bombs between meals. Showers, changing rooms and lockers are available.

Opening hours:
Pool area & relaxation room 8:30 am to 8:00 pm
Herb sauna 60 - 65 °C, Finnish sauna 90-95 °C, steam bath
From 2 p.m. if required
Opening hours fitness room: around the clock

Are there any discounts on ski rental for guests of the Bergdorf Hotel Zaglgut?

What is included in the Zell am See–Kaprun Card and the mobility card for guests of the Bergdorf Hotel Zaglgut?

From mid-May to the end of October, you can experience the wide range of offers around the Bergdorf Hotel Zaglgut with the Zell am See Kaprun Card, some of which are free of charge and some of which are greatly discounted. The bonus card is not available for purchase, but is provided to you during your holiday at Bergdorf Hotel Zaglgut for the duration of your stay The card is personalised and cannot be transferred

The Zell am See Kaprun Card is not only your ticket to many attractions in the Zell am See - Kaprun region and beyond, but also your mobility card for the Pinzgau region. With it you canuse all public transport in the Pinzgau area free of charge - for the entire period of your holiday. (Excluding steam and special trains). This way you can reach your excursion destinations in a relaxed and environmentally friendly way.

The new Zell am See Kaprun App proves to be helpful. In the dedicated area of the Zell am See-Kaprun Summer Card you will find an overview of all premium and bonus partners as well as details on opening hours and navigation to the individual attractions. This is how uncomplicated holiday planning works.

Get it now in the Google Play Store: Zell am See-Kaprun - Apps at Google Play

Get it now in the App Store: Zell am See – Kaprun in the AppStore (apple.com)

The following attractions are included with the card (premium partner):

Schmittenhöhe | Zell am See & nbsp;
MK Maiskogelbahn | Kaprun
Kitzsteinhorn | Kaprun
Kaprun high mountain reservoirs | Kaprun
Boat trips | Lake Zell
3 lidos | Zell am See
Indoor swimming pool | Zell am See
Kaprun Museum | Kaprun & nbsp;
Sigmund Thun Gorge | Kaprun & nbsp;
Schloss Ritzen Museum | Saalfelden
National Park Worlds Hohe Tauern | Mittersill
Zell am See Ski Museum
Show mine | Leogang
Vorderkaserklamm | St. Martin
Seisenberg Gorge | Weißbach
Kitzlochklamm | Taxenbach
Pinzgau mobility card | Bus and train
Vogtturm Museum | Zell am See

You can discover the following attractions at a special price (bonus partner):

3 K-Konnection I Kaprun
Casino Zell am See | Zell am See
Cool Kids Fun Children's Programme | Zell am See-Kaprun
Tourist Train | Zell am See
Zell Summer Concerts
Falken Air Tandem Paragliding | Zell am See
Paragliding | Zell am See
My first 3000m Kitzsteinhorn | Kaprun
Vötters Oldtimer Museum | Kaprun
TAUERN SPA Sunset Ticket | Kaprun
Felberturm Museum | Mittersill
Diesel Kino | Bruck / Glocknerstr.&Nbsp;
Systema Golf Academy | Zell am See
Adventure "mini-golf" | Bruck / Glocknerstr.&Nbsp;
Electric Boat | Lake Zell
Tennis Courts Schüttdorf | Zell am See
Rafting Centre | Kaprun & Taxenbach
Krimml Waterfalls
Pinzgau Local Railway Steam Train (Zell am See – Krimml)
MTB Private Coaching – G-OUT Tuning | Kaprun
Ferleiten Wildlife & Adventure Park | Fusch/Ferleiten
Pinzgau Archery School No. 1 | Saalfelden
Gemstone Park | Niedernsill
Noriker Horse Museum | NiedernsillGemstone Park | NiedernsillPinzgau Archery School No. 1 | Saalfelden

The entire range of included services and attractions can be used as often as you like during the period of validity.
Exception: In July and August 4 attractions are only included from the 2nd day of your stay. (Summit ride Schmittenhöhe via Schmittenhöhenbahn and trassXpress, summit lift and Gletscherjet 3+4 on the Kitzsteinhorn (ride from Alpincenter), boat trip on Lake Zell, high mountain reservoirs Kaprun). The Summer Card is valid from mid-July to mid-September on the day of arrival from 3:00 p.m.
The boat tour is limited with to one use within 6 days.

In May, June and October, these 4 attractions are also included on the day of arrival and the summer ticket can be used all day.
Ski lifts and special rides are generally not included.

Which payment methods are accepted at the Bergdorf Hotel Zaglgut in Kaprun?

We accept the following means of payment:

- cash
- Visa
- V - Pay
- Mastercard
- Maestro
- JCB (Japan Credit Bureau)
- Union Pay
- ELV (electronic direct debit)

Are cribs and high chairs available at the Bergdorf Hotel Zaglgut?

Yes, we are happy to provide a complimentary baby cot and high chair upon request. Please let us know when making your reservation so everything is prepared for your arrival.

Are the kitchens in the chalets at the Bergdorf Hotel Zaglgut fully equipped?

Yes, our chalets feature a fully equipped kitchen with everything you need for a comfortable stay, including cookware, crockery, cutlery, glasses and kitchen utensils.

Are toiletries provided in the bathrooms of the suites and chalets at the Bergdorf Hotel Zaglgut?

Yes, all suites and chalets are equipped with high-quality toiletries, including soap, shampoo, and shower gel.

Can birthday or romantic packages be arranged at the Bergdorf Hotel Zaglgut?

Absolutely. Whether you would like flowers, sparkling wine, romantic decorations or a special surprise, we are happy to arrange it for you. Please contact us before your arrival. Any additional costs will, of course, be discussed and agreed with you in advance.

Can I extend my stay at the Bergdorf Hotel Zaglgut, and is there a minimum stay requirement?

You are welcome to extend your stay, subject to availability. Depending on the season, a minimum stay may apply. We are happy to provide further information.

Do the suites and chalets at the Bergdorf Hotel Zaglgut have hair dryers in the bathrooms?

Yes, every bathroom is equipped with a hairdryer.

Does Bergdorf Hotel Zaglgut offer vegetarian, vegan, or gluten-free breakfast options?

Yes, we are happy to accommodate vegetarian, vegan and gluten-free dietary requirements. Please let us know before your arrival or when ordering your breakfast basket.

Does the Bergdorf Hotel Zaglgut offer a laundry service?

Upon request, we are happy to arrange a laundry service during your stay. The cost is €40.00 per laundry bag. The laundry service usually takes 24 hours.

Does the Bergdorf Hotel Zaglgut offer free Wi-Fi?

Yes, complimentary Wi-Fi is available throughout the entire Bergdorf Hotel Zaglgut.

Does the Bergdorf Hotel Zaglgut provide a coffee maker in every suite and chalet, and are the coffee capsules included?

All chalets and suites are equipped with a Nespresso coffee machine. Matching Nespresso coffee capsules are provided in your suite or chalet upon arrival. If you need additional capsules during your stay, simply stop by the reception, where you can collect more free of charge at any time. This way, you can enjoy freshly brewed coffee whenever you like in the comfort of your accommodation.

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