Interesting information
Interesting information
Interesting information


For a carefree holiday in Zell am See-Kaprun and with us at Bergdorf Hotel Zaglgut, we have summarised the most important information for you. If you have any open questions, please do not hesitate to contact us. 
Arrival & departure at Bergdorf Hotel Zaglgut
  • Guaranteed check in 3:30 p.m. - earlier if available & nbsp;
  • Check out until 10:30 a.m. - Late check out subject to availability for an extra charge ( 39,00 € per hour in our suites, Cuddle Spa Chalet und Panorama Superior Chalet - 89,00 € per hour in our Mountain Spa Chalets, Glacier Spa Chalets, Panorama Lake Chalets and Zaglbrunn Chalet )
  • We would be happy to organise collection from the train station in Zell am See or Bruck an der Glocknerstrasse for you  
  • When arriving by (e-) car, one outside parking space included - underground parking space for a fee & nbsp;
  • E-charging station for cars (for a fee) both in the underground car park and outside 
  • Helicopter landing facility directly at the Zaglgut on request 
Ski In & Out at the Zaglgut
Piste fun right from your doorstep. High up on the Maiskogel, our mountain village is located directly next to piste number 33, which leads to the valley station of the Maiskogelbahn. At the top station of the Maiskogelbahn there is the possibility to change to the 3-K-Konnektion, which takes you further up the Kitzsteinhorn.

Should SKI IN & SKI OUT not be possible due to snow and/or weather conditions, our shuttle service will gladly take you to the nearest valley station.
(The service is possible with advance reservation and subject to availability.)
Facilities chalets at Bergdorf Hotel Zaglgut 
Six different types of chalets, all with  
  • Living room with spacious balcony, wood stove & amp; enough firewood, high-quality sofa which turns into a complete bed with mattress  (150 x 195 cm) can be transformed (for 2 children or 1 adult) 
  • Kitchen made by a carpenter with microwave & oven combination (except in the studio chalet), dishwasher, fridge with freezer compartment, coffee machine and kettle
  • Balcony or terrace: Enjoy the wonderful mountains and the clear air 
  • High-speed fibre optic Internet   
  • Digital guest directory with baby monitor function 
Three panorama lake chalets for 2-8 people/ 3 floors 
  • three bedrooms & four bathrooms with shower/toilet
  • Private sauna  
  • with underground access to the hotel restaurant& Wellness retreat  
  • with underground access to ski & amp; Bike room 
Three glacier spa chalets for 2-8 people/ 3 floors 
  • three bedrooms& four bathrooms with shower/toilet
  • Own ski/bike room 
  • Private sauna& outside bathtub 
Three mountain spa chalets for 2-8 people/ 3 floors 
  • three bedrooms & four bathrooms with shower/toilet
  • own ski/bike room 
  • private sauna& outside bathtub 
A Zaglbrunn chalet for 2-6 people/ 2 floors 
  • two bedrooms & three bathrooms with shower/toilet 
  • Dogs allowed on request 
  • Terrace and balcony 
  • NO private sauna 
A cosy spa chalet for 2-4 people/ single-storey 
  • one bedroom with a free-standing bathtub
  • one bathroom with shower & toilet & own sauna 
  • Terrace accessible via a step with outdoor shower and sun lounger  
  • additional room with sofa bed & amp; TV 
A panoramic studio chalet for 2 people
  • Studio with a fantastic view   
  • Bathroom with shower& separate toilet 
  • Own sauna in the chalet 
Facilities Suites at Bergdorf Hotel Zaglgut; 
Suites - five different types of suites, all with
  • kitchenette with coffee maker &kettle and minibar
  • desk & TV with cable TV
  • high-quality sofa which can be transformed into a complete bed including a mattress (170 x 195 cm) (for 2 children or 1 adult)
  • high-speed fibre optic Internet &
  • digital guest directory with baby monitor function
  • balcony
Junior suite Mountain (1 room)
  • 30 m² with mountain view
  • In the 1st& 2nd floor in the grange
Junior suite Lake (1 room)
  • 35 m² with a fantastic lake panorama
  • In the 1st & 2nd floor in the grange
  • On the 2nd floor with a free-standing bathtub & sloping ceilings
Glacier Spa Suite (2 room)
  • 1st floor grange with dormer and fantastic mountain views
  • 60 m² with separate living-& bedroom
  • free-standing bathtub & amp; sauna
Garden Spa Suite (2 rooms)
  • On the ground floor in the threshing room
  • 58 m² with separate living-& bedroom and terrace
  • free-standing bathtub & sauna
  • Dogs are also allowed here on request
Panorama Spa Suite (2 rooms)
  • In the first & second floor of the threshing room with a view of Lake Zell and the Kitzsteinhorn
  • 58 m² with separate living-& bedroom each with a balcony
  • free-standing bathtub & sauna
  • On the second floor with dormer
Bathrobes at the Bergdorf Hotel Zaglgut 
We have bathrobes for both our big and small guests. We have adult bathrobes in stock in the sizes Small, Medium, Large and X-Large. For children's bathrobes we have a standard size. 
Leisure facilities in the region & Surroundings - Distances  
  • 3 km to the Maisi Flitzer: Year-round tobogganing fun at the Maiskogel valley station 
  • 3.5 km to Kaprun Castle 
  • 4 km to the Tauern Spa Kaprun (10% discount on admission and treatments)   
  • 4 km to the first cross-country ski trails
  • 5 km to the Sigmund Thun Gorge in Kaprun (entry with summer card included) 
  • 5 km to Fürth Kaprun train station (Pinzgauer regional train) 
  • 7 km to the Zell am See Kaprun golf course with the 36 most beautiful greens   
  • 8 km to Klammsee 
  • 10 km to Lake Zell 
  • 10 km tennis hall Zell am See with indoor& Outdoor spaces (bonus partner) 
  • 11 km to the Kaprun high mountain reservoirs 
  • 12 km to Casino Zell am See & nbsp; 
  • 12 km to the Zell am See ice rink 
  • 14 km to the Schmittenhöhe family mountain 
  • 18 km to the Maishofen indoor playground  
  • 20 km to the MOBO 107 via ferrata and Höhenburg via ferrata arena
  • 20 km to the Grossglockner high alpine road 
  • 26 km to the Mittersill National Park Center (use the mobility card)  
  • 32 km to Leogang to the mountain of the senses& the Epic Bike Park  
  • 40 km to the end of the valley in Saalbach Hinterglemm with the high ropes course 
  • 44 km to Bad Hofgastein to the Alpentherme with thermal water bathing lake 
  • 53 km to the Krimml Waterfalls - use the mobility card 
  • 53 km to Kitzbühel - known for the Hahnenkamm race   
  • 60 km to Hohenwerfen Castle & nbsp; 
  • 110 km to the city of Salzburg & nbsp; 
You can find details about the excursion destinations here! 
Indulgence & Culinary delights at Bergdorf Hotel Zaglgut Kaprun 
The Zagl restaurant at the mountain village Hotel Zaglgut warmly welcomes our guests.
  • Breakfast buffet from 7:30 a.m. to 10:30 a.m.  
  • Lunch from 12:00 p.m. until 2:00 p.m. (off days are subject to change)
  • Evening menu from 5:30 p.m. to 9:00 p.m.  only with reservation in advance
Pets - Dogs at Bergdorf Hotel Zaglgut Kaprun 
On request and for a fee of EUR 50 per dog per day without food, small dogs ( up to max 14 kg) are welcome in our Berg & Gletscher Spa Chalets, in the Cuddel Spa Chalet and in the Zaglbrunn Chalet.  Please note that dogs have no access to the hotel premises (restaurant, wellness, etc).Thank you for your understanding.
Inclusive & exclusive at Bergdorf Hotel Zaglgut
  • One parking space per accommodation  
  • Daily towel change on request  
  • Final cleaning and intermediate cleaning in the chalet from three or four nights (except over New Year's Eve)
  • Daily cleaning in the suites on request   
  • Use of the wellness retreat at the Bergdorf Hotel Zaglgut  
  • Fitness room with high-quality Matrix equipment  
  • Welcome drink "Nice to have you here"  
  • Zell am See Kaprun Card& Mobility card from 15th of May to 31st of October  
  • 10% discount on admission, applications& Massages in the Tauern Spa
  • Up to 30% off green fees at the Zell am See Kaprun golf course (36 holes) 
  • Iron and ironing board on request / if required 
EXCLUSIVE/for a fee  
  • Breakfast and Dinner in the restaurant or chalet for a surcharge and pre-order 
  • Underground parking EUR 10 per day
  • Late check out / early check in subject to availability for a fee 
  • Minibar & Replenishment of coffee& Assortment of teas   
  • Dogs on request EUR 50,- per day without food  
  • Pick-up service from the train station in Zell am See or Bruck an der Glocknerstrasse  
  • Local tax EUR 2.05 per person per day from 15 years 
  • E-bike rental & Ski rental   
  • E- charging station: 11 KW or 22 KW upload for your e-car 
Cancellation policy at Bergdorf Hotel Zaglgut Kaprun 
Cancellation terms for the best flexible rate
  • up to 14 days before arrival - cancellation free of charge
  • 13 days - 7 days before arrival - 70 % cancellation fee
  • 6 days to incl. day of arrival - 90 % cancellation fee
-> 35 % deposit payment by booking

Cancellation fee for early bird rate ( bookable 90 days before arrival):
  • up to 28 days before arrival - cancellation free of charge
  • 27 days - 7 days before arrival - 70 % cancellation fee
  • 6 days to incl. day of arrival - 90 % cancellation fee
-> 35 % deposit payment by booking

Cancellation fee for non refundable rate ( bookable 21 days before arrival):
100 % cancellation fee & 100 % payment due by booking.
-> 100 % deposit payment by booking
For stays between the 22nd December and 5th of January we offer the following cancellation terms for the best flexible rate:
  • up to 1 month before arrival - free cancellation possible.
  • until 3 weeks before arrival - 70 % cancellation fee
  • in the week of arrival - 90 % cancellation fee.
-> 35 % deposit payment by booking

The cancellation fee is calculated from the total price.​​

Safety & Hygiene at Bergdorf Hotel Zaglgut Kaprun 
Our empowering & place of relaxation should also be a home where you feel the safest and where you can enjoy your time out in peace. In compliance with all applicable measures for your health and that of our employees, it is our pleasure to prepare a wonderful holiday time for you here with us at Bergdorf Hotel Zaglgut. All public areas are cleaned, checked and disinfected daily. All rooms are also regularly aired several times a day. For cleaning, we use only virucidal products.  

We have summarised the most important behavioural recommendations for you:
  • Avoid direct physical contact and keep your distance 
  • .
  • Sneeze or cough into the crook of your arm or handkerchief 
  • Washing & disinfecting hands several times a day 
  • .
  • Use of online check in before arrival 
  • Be aware of travel regulations Austria, Germany & Switzerland 
Regulations and requirements for travel are currently very dynamic. Therefore, we will announce the respective valid provisions here in May 2022. All currently applicable measures can also always be found in detail here! 
Wellness & Fitness at Bergdorf Hotel Zaglgut Kaprun  
Our guests use the wellness retreat at the Zaglgut free of charge. The sauna area is only accessible from the age of 16. The fruit basket, tea bar and the fountain are ideal for thirst quenchers and vitamin bombs between meals. Showers, changing rooms and lockers are available.  

Opening hours: 
Pool area & relaxation room 8:30 am to 8:00 pm  
Herb sauna 60 - 65 °C, Finnish sauna 90-95 °C, steam bath  
From 2 p.m. if required/ earlier on request 
Opening hours fitness room: around the clock 
12 % discount on ski rental